Privacy Policy
DECOELEVEN Privacy Policy
At DECOELEVEN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect the following types of personal information to improve your experience and fulfill your orders:
A. Device Information
• Examples: IP address, browser type, time zone, browsing behavior, cookies, and referral links.
• Purpose: To optimize website functionality, ensure security, and perform analytics.
• Source: Automatically collected through cookies, log files, web beacons, and pixels.
• Disclosure: Shared with Shopify and analytics providers (Google Analytics).
B. Order Information
• Examples: Name, billing address, shipping address, email, phone number, payment details (credit card, PayPal, Klarna).
• Purpose: To process transactions, fulfill orders, provide customer service, and prevent fraud.
• Source: Collected directly from you.
• Disclosure: Shared with Shopify, payment processors, and shipping carriers (FedEx, UPS).
C. Customer Support Information
• Examples: Name, email, phone number, order details, and inquiries.
• Purpose: To provide assistance, process returns, and resolve complaints.
• Source: Collected directly from you.
• Disclosure: Shared with internal customer service teams.
How We Use Your Information
We use your personal information for:
✅ Processing orders and payments
✅ Shipping and order fulfillment
✅ Customer service and returns
✅ Fraud prevention and security
✅ Personalized marketing and advertising (only with your consent)
Sharing Your Information
We only share your personal information with trusted service providers to deliver our services:
• Shopify (e-commerce platform) – Shopify Privacy Policy
• Shipping Carriers (FedEx, UPS) – For order delivery
• Payment Processors (PayPal, Klarna) – For transaction processing
• Legal Compliance – If required by law, subpoena, or fraud investigation
We do not sell your personal information to third parties.
Behavioral Advertising & Analytics
We use cookies and third-party tracking tools to provide targeted advertising and measure website performance.
Opt-Out of Targeted Ads:
• Google Ads: Google Ad Settings
• Facebook Ads: Facebook Ad Preferences
• Bing Ads: Bing Opt-Out
• General Opt-Out: Digital Advertising Alliance
If you wish to opt out of tracking, you can adjust your browser settings or use the opt-out links above.
Data Retention & Security
A. How Long We Keep Your Data
• Order records: Retained for 7 years (for tax and accounting purposes).
• Marketing data: Retained for 2 years unless you opt out.
• Customer support inquiries: Retained for 1 year after resolution.
You may request deletion of your personal data at any time by contacting info@deco-eleven.com.
B. How We Protect Your Data
We take reasonable security measures to protect your personal information, including:
• SSL encryption for transactions
• Secure payment processing (no credit card data stored on our servers)
• Limited access controls (only authorized personnel can access personal data)
However, no online data transmission is 100% secure. We encourage you to take precautions, such as using strong passwords and avoiding public Wi-Fi when making purchases.
Your Rights & Choices
A. California Residents (CCPA Compliance)
If you are a California resident, you have the right to:
• Access the personal information we have about you
• Request deletion of your personal information
• Opt-out of the sale of personal data (we do not sell data)
To exercise your CCPA rights, contact info@deco-eleven.com.
B. European Residents (GDPR Compliance)
If you are a resident of the European Economic Area (EEA), you have the right to:
• Request access, correction, or deletion of your personal data
• Restrict or object to processing
• Data portability (transfer of your information to another service)
Your data will be processed in the U.S., in accordance with Shopify’s GDPR framework – Shopify GDPR Policy.
To exercise your GDPR rights, email us at info@deco-eleven.com.
Cookies & Do Not Track
A. Cookies We Use
• Essential Cookies (Required for checkout, login, security)
• Analytics Cookies (Google Analytics, Shopify tracking)
• Marketing Cookies (Facebook Pixel, Google Ads)
You can disable cookies in your browser settings, but this may impact site functionality.
B. Do Not Track (DNT) Policy
Some browsers allow you to enable “Do Not Track” (DNT) signals.
• Currently, we do not alter our data collection practices based on DNT requests due to the lack of a universal standard.
• However, you may still opt out of tracking via the opt-out links provided in the Behavioral Advertising section above.
Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, legal requirements, or technology. Updates will be posted on this page with the last updated date.
If there are significant changes, we will notify customers via email or website banner.
For privacy-related inquiries or data access requests, contact us at: info@deco-eleven.com
Last Updated: February 17, 2025