DECOELEVEN FAQs (Frequently Asked Questions)
What is DECOELEVEN?
A: “Live the Hours That Matter.” Home is where we rest, laugh, dream, and just be. DECOELEVEN turns those 11+ daily hours into something special—through curated pieces that make every corner feel like you.
Where is DECOELEVEN based?
A: Our business is based in Jericho, NY.
What materials are used in the Foldable Linen Organizer?
A: Our storage boxes are made from high-quality vegan leather with reinforced cardboard, ensuring durability, elegance, and eco-friendliness.
What are the dimensions of the storage boxes?
A: Each box measures 4.5” W x 15” D x 12.75” H, making it a perfect fit for most closets, shelves, and under-bed storage.
How does the Magic Fold Design work?
A: Our Magic Fold Design allows for an effortless transition from laundry to storage. It helps you fold and organize linens, blankets, and clothes in a way that maximizes space and keeps everything easily accessible.
What items can I store in these organizers?
A: You can use them for:
• Bed sheets, quilt covers, and blankets
• Clothes, sweaters, and seasonal apparel
• Tablecloths and other home textiles
Do the storage boxes collapse for easy storage?
A: Yes! These storage cubes are collapsible, making them perfect for travel and easy storage when not in use.
Where do you ship to?
A: We currently ship within the United States. If you need international shipping, please contact us at info@deco-eleven.com for availability.
How long does shipping take?
A: Orders are shipped via FedEx or UPS and typically arrive within 3-7 business days.
How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and order weight. We may offer free shipping promotions, so check our website for updates.
How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
What if my package is lost or stolen?
A: We are not responsible for lost or stolen packages once they have been marked as delivered. Please contact FedEx or UPS for assistance.
What is your return policy?
A: We offer a 7-day return policy. If you’re not satisfied with your purchase, you can return it unused and in its original packaging within 7 days of receiving it.
How do I start a return?
A: Email info@deco-eleven.com with your order number and reason for return. Our team will guide you through the return process.
Do you provide prepaid return labels?
A: Customers are responsible for return shipping costs unless the product is defective or incorrect.
How long does it take to receive a refund?
A: Refunds are processed within 5-10 business days after we receive and inspect the returned item.
Can I return a used product?
A: No, we only accept unused and unopened products for returns.
How do I clean the storage boxes?
A: Simply wipe the vegan leather surface with a damp cloth. Avoid harsh chemicals to maintain the material’s durability and appearance.
Are the storage boxes waterproof?
A: The vegan leather exterior is water-resistant, but the product is not 100% waterproof. Avoid direct exposure to water.
Do you offer wholesale or bulk discounts?
A: Yes! If you’re interested in bulk purchases, please contact info@deco-eleven.com for wholesale pricing and partnership opportunities.
How can I contact customer support?
A: You can reach our customer service team at info@deco-eleven.com.
Do you offer gift wrapping?
A: At this time, we do not offer gift wrapping services, but our products come in premium packaging suitable for gifting.